BPR Implementation: A Decision-Making Strategy
نویسندگان
چکیده
To support the efficient appraisal and selection of available best practices, this paper proposes a strategy for the implementation of Business Process Redesign (BPR). Its backbone is formed by the analytical hierarchy process (AHP) multi-criteria method and our earlier research on the popularity and impact of redesign best practices. Using (AHP) we derive a classification of most suitable best practices for the process being redesigned. Criteria such as the popularity, the impact, the goals and the risks of BPR implementation are taken into account. A case study of a municipality in the Netherlands is included. It discusses which best practices should be applied to redesign the invoicing process at the municipality.
منابع مشابه
Development of a decision-making strategy to improve the efficiency of BPR
To support the efficient appraisal of and selection from a list of generic business process improvement principles, this paper proposes a strategy for the implementation of business process redesign (BPR). Its backbone is formed by the analytic hierarchy process (AHP) multicriteria method and our earlier research into the popularity and impact of a set of redesign ‘‘best practices”. Using AHP, ...
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